Privacy Policy

Shri Raghavendra Swamy Brundavana Sannidhi ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online donation and pooja booking platform.

1. Information We Collect

1.1 Personal Information

When you make a donation or book a pooja, we collect:

• Full name
• Phone number
• Email address (optional)
• Gotra (for religious services)
• Nakshatra and Rashi (for astrology consultations)
• Special instructions or preferences

1.2 Payment Information

Payment processing is handled by Razorpay, a certified PCI DSS compliant payment gateway. We do not store your credit card, debit card, or bank account details on our servers. Payment information is encrypted and securely transmitted to Razorpay for processing.

1.3 Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Access times and dates
• Pages viewed and navigation patterns

2. How We Use Your Information

We use your information to:

• Process your donations and pooja bookings
• Send receipts and booking confirmations via WhatsApp or Email
• Perform religious ceremonies and poojas as per your requests
• Provide astrology consultations and parihara pooja recommendations
• Communicate important updates about your bookings
• Maintain records for accounting and legal compliance
• Improve our services and user experience
• Prevent fraud and ensure platform security

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure database storage with access controls
• Regular security audits and updates
• Limited access to personal data by authorized personnel only
• Payment data is handled exclusively by PCI-compliant payment processors

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Third-Party Services

We use the following third-party services:

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Donation and booking records are maintained for a minimum of 7 years as per Indian accounting and tax regulations.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Objection: Object to processing of your personal data
• Portability: Request transfer of your data to another service

To exercise these rights, please contact us at the details provided below.

7. Cookies and Tracking

Our website uses essential cookies to ensure proper functionality. We do not use third-party advertising or tracking cookies. Session cookies are used to maintain your session during booking and donation processes.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.