Last Updated: 29 November 2025
At Shri Raghavendra Swamy Brundavana Sannidhi, we value your trust and devotion. This Refund & Cancellation Policy outlines the terms and conditions for cancellations and refunds for donations, pooja bookings, and astrology consultations made through our platform.
Due to the religious and spiritual nature of our services, and the preparation involved in performing poojas and ceremonies, we have specific cancellation policies. Please read this policy carefully before making a donation or booking.
All donations made to Shri Raghavendra Swamy Brundavana Sannidhi are considered voluntary contributions for religious and charitable purposes.
❌ Donations are NON-REFUNDABLE
As per Hindu religious traditions and Indian charitable practices, donations once made to a temple are considered sacred offerings (dakshina) and cannot be returned.
Donations made for specific purposes (Annadana, Vidyadana, Building Fund, etc.) will be used exclusively for those purposes. These donations are also non-refundable.
If you are charged multiple times due to a technical error, or if the charged amount is different from what you intended to donate, please contact us immediately. We will investigate and process a refund for the erroneous amount within 7-10 business days.
✓ Cancellation 48+ hours before pooja: 90% refund
If you cancel at least 48 hours before the scheduled pooja time, you will receive a 90% refund. 10% is retained to cover administrative and payment processing costs.
⚠ Cancellation 24-48 hours before pooja: 50% refund
If you cancel between 24-48 hours before the scheduled pooja, you will receive a 50% refund. Materials and preparations may have already begun.
❌ Cancellation less than 24 hours: No refund
If you cancel less than 24 hours before the scheduled pooja, no refund will be provided as materials have been purchased and priests have been scheduled.
Instead of cancellation, you may reschedule your pooja booking:
Parihara poojas (remedial rituals) require special materials and extensive preparation. For parihara poojas:
In rare cases, the temple may need to cancel or reschedule a pooja due to:
In such cases, you will receive a 100% refund or the option to reschedule to a mutually convenient date at no additional cost.
If you cancel before the consultation has been scheduled (i.e., before the temple contacts you to set up the appointment), you will receive a 90% refund.
If you miss your scheduled consultation without prior notice, no refund will be provided. Please inform us at least 12 hours in advance if you cannot attend.
You may reschedule your consultation once without additional charges if you notify us at least 24 hours before the scheduled time.
To request a refund or cancellation:
Once your refund is approved:
Refunds will be credited to the same payment method used for the original transaction (credit card, debit card, UPI, etc.). We do not provide cash refunds.
The 2% platform fee (payment gateway charges) is non-refundable in all cases except temple-initiated cancellations or technical errors on our end.
If your payment fails but money was deducted from your account, it will be automatically refunded by your bank within 5-7 business days. No action is required from your side.
If you were accidentally charged multiple times for the same transaction, please contact us immediately with transaction details. We will refund the duplicate charges in full within 3-5 business days.
If you were charged an amount different from what was displayed at checkout, please contact us with your receipt. We will investigate and refund the difference if an error occurred on our end.
In case of genuine medical emergencies preventing you from attending or continuing with a booked service, please contact us with supporting documentation. We will review on a case-by-case basis and may offer a full refund or rescheduling.
In the unfortunate event of a death in your immediate family, please inform us with appropriate documentation. We will provide a full refund or reschedule the service without any charges.
In case of force majeure events (natural disasters, pandemics, government restrictions, riots, etc.) that prevent either party from fulfilling the service, both parties will work together to reschedule or issue appropriate refunds.
Minor modifications to your booking (name spelling corrections, phone number updates, gotra corrections) can be made free of charge by contacting us at least 24 hours before the scheduled service.
Major modifications (changing pooja type, date, adding significant services) may be treated as a new booking and subject to availability and pricing at the time of modification.
If you fail to attend a scheduled consultation or do not respond to the temple's attempts to contact you for scheduling within 30 days of booking, the booking will be considered a "no-show" and no refund will be provided.
If you are dissatisfied with our services or have a dispute regarding refunds:
For cancellations, refunds, or rescheduling requests, please contact us:
Shri Raghavendra Swamy Brundavana Sannidhi
9/2, Damodar Modaliar Road, Ulsoor, Bangalore - 560008, Karnataka, India
Phone (Available 9 AM - 7 PM):
+91 7019337306 / +91 99025 20105
Email (Response within 24 hours):
harishkumar@gurusevamandali.com
Please have your receipt number and booking details ready when contacting us
This policy may be updated from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy applicable at the time of your booking will govern your transaction.